Testing

User testing and evaluation is a deployment of an experience prototype, which helps designers understand whether their design meets people’s expectations. The designers’ and the users’ expectations might differ and finalizing design procedures without taking consensus on such requirements will cause huge damage.

This phase allows teams to discover usability and design issues with the low-fidelity prototype and gives us hints of improvement before exposing the product to the larger market. The assessment based on the planned evaluations enables us to find user-based sophisticated insights that can be used for building high-fidelity prototypes in the next phase.

For our testing process, we created a basic evaluation plan which listed three of our main tasks that we wanted our testers to complete. Then, based off our evaluation plan, we conducted our user testing through a simple evaluation process. Our testers were tasked with completing the three tasks to the best of their ability independently, and after completion, they provided feedback on the strengths and pain points of our design at the time.

Based on the feedback we received from our testers, we highlighted some pain ideas that need more refining and also the areas that worked well in our design. This feedback was really important for us to understand the functionality of our product and iterate on how we can improve the design.  Our final prototype is then heavily influenced by our user testing and evaluation to center in on improving our users’ experiences.

Pain Points

• The button to end the call was not clear, looked like another activity
• Signifiers unclear
• Icons are non-intuitive, difficulty transferring from Messenger to Unify
• Exit sequence using a ‘pod’ was disturbing to some

Happy Notes

• Enjoyed the activity ideas, suggested more activities to add
• Suggested the ability to save progress in certain activities